Change communications
Falck
Communications advising the CIO following a disrupted IT operation that caused internal resistance among internal stakeholders. ‘Political’ interests were in play, so careful manoeuvring was called for. Key communication vehicle was a weekly newsletter. The work had decisive and valuable impact: stakeholders gradually accepted and backed the change.
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Custom Title
Service request process drawing
Brief
Communications advising the CIO following a disrupted IT operation that caused internal resistance among internal stakeholders. ‘Political’ interests were in play.
Type
Change communication and risk management
Date
2018-2019
Customer
